Frequently Asked Questions

FFC Bucks

FFC Bucks are a form of payment that can be used to purchase services at FFC. FFC Bucks earned can only be redeemed for services in the Bucks account (ffc.com/bucks) and carry a 30-day expiration from the date of issue. Please allow two days for processing on all purchases with FFC Bucks.

Billing, Account Charges, and Payments

To update your billing information, contact your club’s member experience manager or member services team. Additionally, you can also use the FFC app to add or update bank account information. However, to switch from one type of payment to another, or to update credit card information, a staff member will need to assist.

Yes. We do allow account charges to memberships with a good payment history and a valid method of payment. The main member on the account must request this access with the membership team, the member experience manager, or the general manager for each individual on the account before that option is enabled. Charges to account (CTA) will be turned off at the club’s discretion if something changes on the account.

Yes, you can prepay your dues before the end of the month by accessing your account via the FFC app or via ffc.com/members. When doing this, as long as the payment on the account is greater than the amount scheduled to be drafted, the account information on file will not be drafted on the first of the month. If the payment on account is less than the amount scheduled to be charged, only the difference will be drafted.

You may contact the collection agency to pay the balance at (800) 580-3912.

We take credit/debit card or cashiers check/money order to pay for past due balances. If payment is made with a personal check, members who wish to rejoin will have to wait until the check clears before being allowed to rejoin.

A payment on account (POA) is a credit applied to the account either paying a pre-existing balance or creating a credit balance on the account. Members can make payments on their account with checks or credit/debit. Gift cards cannot be used towards payments on account.

A charge to account (CTA) is applying a debit to the account to be paid at the next billing cycle along with your monthly dues

Services rendered are non-refundable, but the value of the remaining services can be transferred to another service within Fitness Formula Clubs.

Yes, however not all programs are available for purchase online. Eligible programs and services can be purchased online using your own payment options by visiting ffc.com/shop.

Cancellation / Account Freezing

You can cancel your membership or any ancillary services at any time. You must provide written notice of cancellation per the membership agreement, meet with the member experience manager or general manager to complete the cancellation in person, or arrange to receive an online link (and complete a form) from the member experience manager or general manager to cancel by the 15th of the month in order not to get billed for the following month.

All month-to-month memberships auto-renew on the 15th of each month for the following month. If you discontinue use of the club’s facilities (without written cancellation notice, face-to-face cancellation, or online link cancellation), this does not constitute membership cancellation and does not relieve you of payment obligations.

You have a 30-day grace period to reactivate the membership without incurring a new enrollment fee. After 30 days, the current full enrollment fee will apply.

No, however, you must cancel using one of the 3 formats stated above, by the 15th day of the month, in order not to be billed again.

Yes. There is a monthly fee for non-medical freezes: $40 for an individual and $80 for couple and family accounts as of February 16, 2026. All freeze requests must be submitted on or before the 15th of the month to adjust the next billing cycle.

Non-medical short-term holds/freezes must be a minimum of one month and a maximum of three months, unless medically related, which requires written documentation. There is a monthly fee assessed for all non-medical freezes, as stated above.

Corporate Program

Yes, we have a corporate wellness program called WellFit. For details, please contact the general manager or membership director at your club, or email our WellFit team at wellfit@ffc.com. A corporate wellness program for a company can be started with a minimum of 5 employees.

Goal Getters Program

The “Goal Getters Program” promotion allows you to earn rewards after your first 30 days of membership based on your number of club visits within your first 30 days. There is a max of one qualifying visit per day. The current rewards are as follows:

  • 4 – 7 Visits: 1 Guest Pass
  • 8+ Visits: 2 Guest Passes + a 30-Minute Massage

You must also complete BOTH of your FitStart sessions to qualify.

Gift Cards

Yes, you can purchase FFC gift cards in the online shop or in the clubs. You can also use the online form to purchase a physical card that can be mailed to a specific postal address, or email an electronic gift card code as well. Gift cards are not redeemable in the online store, and cannot be redeemed for cash, check or credit, or toward the payment of existing account balances.

Purchased gift cards do not expire. FFC Bucks expire 30 days from date of issue.

General Facility

All of our clubs, except FFC Old Town and Union Station, have on-premise or adjacent free parking for 2 hours with validation at the club’s front desk. After two hours, rates vary by parking garage, so please be sure to check with the garage for additional information. FFC Elmhurst’s designated garage offers 3-hour free parking.

FFC does not allow any private citizen to carry a concealed handgun inside any of our clubs.

FFC does not allow pets in the facility, but service animals are allowed.

Yes, we rent out our facilities for various events – please speak to the club’s general manager to inquire about rental rates, capacity and other information.

When permanent lockers are available, you can rent one for as little as $20 per month; monthly rates vary slightly by location. Lockers can be reserved with the member services team. We will provide you the lock. Laundry is $28 per month and only available with a locker rental.

Laundry is $28 per month and only available with a locker rental. You are provided a mesh bag with laundry service. Clothes that need to be laundered should be placed in that bag and placed in any of the towel drops. Personal laundry will be laundered separately from the towels and returned to the rental locker within 22 hours.

No, we provide bath towels in the locker rooms and workout towels in designated areas.

No, all daily lockers have built-in battery-free locks that are easily set with a 4-digit code of your choice.

Shampoo/body wash, conditioner, body lotion, mouthwash, deodorant, hair spray, Q-tips, tissue, and cotton balls.

FFC uses Provance + Maxine products. The products are dye-free, phosphate free, paraben-free, gluten-free and have no artificial colors and undergo no animal testing. In addition to being healthier and conscientious, the shampoo/bodywash and conditioner feature our signature scent, which is a blend of lemongrass, lavender, and bergamot.

We use disinfecting floor and surface cleaner from P&G for all facility surfaces, including the locker room and showers. It is a pH-neutral, safe cleaner. For a full list of our current cleaning products, please go to ffc.com/cleaning-products.

Fitness

Weight, body composition, muscular strength and endurance tests, and circumference measurements can be assessed at no charge by a fitness specialist or personal trainer.

No, all of our trainers are full-time, qualified fitness professionals working to meet the needs of our members. We protect the livelihood of our trainers by not allowing outside trainers to train inside our club. All payment for all services are to be made payable to the club where the services are performed, never directly to a staff member in a staff member’s name.

Personal trainer levels are based on education, experience and ability to sustain minimum requirements.

  • Level One: personal trainers develop safe and effective programs to help members reach an array of fitness goals.
  • Level Two: master trainers have learned additional skills through specialty certifications.
  • Level Three: elite trainers are leaders in the fitness industry who train as well as teach their skills to other trainers.
  • Level Four: expert trainers have achieved mastery-level education combined with extensive experience to provide the highest level of service and results.

Trainers have a wide variety of degrees and specialty certifications. All trainers are required to minimally have a degree in an exercise science-related field or a National Commission for Certifying Agencies (NCCA) accredited certification. The most common certifications of our trainers are from the American Council on Exercise (ACE), National Academy of Sports Medicine (NASM), National Strength and Conditioning Association (NSCA), American College of Sports Medicine (ACSM), or International Sports Sciences Association (ISSA).

You must be at least 13 years old (and you must have met with the club’s fitness department beforehand, which also requires parent signature for membership – please see membership age specifications in the membership section of the FAQs).

Pilates Mat classes are included in your membership, however, private and small group apparatus lessons are an additional charge.

Pilates trainer levels are based on education, experience and ability to sustain minimum requirements.

  • Level One: Pilates trainers develop safe and effective programs to help members reach an array of fitness goals.
  • Level Two: senior Pilates trainers have learned additional skills through specialty certifications.
  • Level Three: master Pilates trainers are leaders in the fitness industry who train as well as teach their skills to other trainers.

No, you must be with an FFC Pilates trainer to use the equipment in the Pilates studios.

Myzone is a wearable heart rate-based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. The Myzone heart rate strap is worn around the chest just beneath the chest muscle. The Myzone device monitors heart rate, calories, and time spent exercising which converts into Myzone Effort Points (MEPs), and is linked to the Myzone app and club digital displays. Performance Training classes on the turf leverage this platform.

Group Fitness

Class schedules are available on our digital advertising network (DAN) screens in the club, and under the “classes” section of the FFC app.

Members may not reserve space for others. There are a few fee-based programs listed on the FFC app and on the group fitness schedule noted by “($)” after the name, which also require signing up in advance.

For each class, please make sure you register AND check in for every class via the FFC+ app, as well as checking into the club. It is two separate actions. One is checking into the club and the second is actually checking into the class – both are done via the app.

Helpful hints for checking into the class on the FFC+ app:

  • You must be registered for the class in order to check in for it.
  • You can only check into a class within 2 hours of the start time.
  • You must be at the club to check in to the class.
  • You’ll see the class check in on the same screen that appears when you click “Check In” on the homepage to check into the club.
  • You must be connected to cellular or wifi for the check-in to appear.
  • If your font is set too large on your screen, it can push the check-in button out of view!
  • Location services must be on your device AND on for the FFC+ app specifically.
  • Please be sure you have the most recent update for the app. To do so, head to the app store for FFC+ – if you don’t have the most recent version, there will be a button that says “update”.
  • Try turning off the WiFi and just use cellular data.

4 times per year and during holidays.

  • Non-heated yoga classes are held at 84°F.
  • Heated yoga and Formula 94 classes are held at 94°F.
  • Hot yoga and heated Vinyasa yoga are held at 104°F.

While our Keiser spin bikes can accommodate special SPD-style spinning shoes, they are not required. SPD-style clips are available on all spin bikes. One side of the pedal utilizes the clip, the other side has cages for gym shoes.

Yes.

You will be able to register for a class 48 hours in advance.

If there is space available in the class, walk-ins may be permitted. Please check in with the instructor to ensure there is enough space to safely accommodate a walk-in.

Yes, but please know we grant entry to those on a wait-list/walk-ins once class begins, so you may risk losing your spot.

You’re welcome to bring your own mat, but clean mats are also provided.

No, please use the locker room or cubbies (at clubs where it is feasible) to store your belongings during class.

Guest Policy

Depending on membership type, members receive 2 complimentary guest passes/month (members must be present with guests at all times). The fee for additional guests is $30 per visit and must be paid before entry by credit card only (cash is not accepted).* If you don’t know if your membership type includes guest passes, please visit the Membership Department.

*Guest fees for FFC West Loop are subject to an additional $25 fee ($55 total) on Saturdays, Sundays and Holidays from Memorial Day through Labor Day.

There is no published limit, but total guest visits may be limited based on club occupancy and/or season of the year.

A valid photo must be taken and will be stored with a guest’s profile prior to becoming a member. Upon enrollment all members are required to validate identity by a state or federally issued ID. This documentation and a photo of the guest or member taken either at guest entry or membership enrollment will remain on file with guest/member profiles for the purpose of validating identity at each entry to the club.

Guests must show a valid, government-issued photo ID. Guest fees must be paid before entry to club by credit card (cash is not accepted). Regardless of fee, all non-members must complete a guest liability waiver and release upon entering the club.

Guests must be 18 years or older.

A guest pass can be used for one calendar day until club closing time.

Not at this time. You may pay the prevailing guest pass fee to access that location, or you may upgrade your membership accordingly.

Individual guests cannot exceed 2 complimentary guest visits per calendar month.

All guests must be accompanied by an active member. If you are not a guest of a member and looking to purchase a day pass, click here!

Kids Club & Childcare

Children should be 3 months to 12 years of age to participate in Kids’ Club.

Yes, all users must make appointments to reserve a space in Kids’ Club.

Your child may stay in Kids’ Club for up to 2.5 hours/visit.

Our Kids’ Club attendants are not responsible for changing diapers of the children in Kids’ Club but will request that the manager on duty or Kids’ Club supervisor locate the parent/guardian in the club to change the child’s diaper.

Childcare attendants are required to be CPR/AED certified and complete onboarding training with a childcare supervisor. A number of our lead staff also have early childhood development experience.

Please use the poolside locker room for families with children.

Membership

Please contact the general manager or a staff member in our member services department for all upgrades, downgrades and add-ons.

Yes, a one-month membership is $249.

We have a temporary student membership option for students ages 18 – 22. Options include a one-month membership for $199, a two-month membership for $299 and a three-month membership for $399. Student must show valid student ID to receive rate.* Not valid at FFC Gold Coast.

Yes, we offer two options for these situations.

  • Option 1: add them directly to your membership – see the membership department for details.
  • Option 2: purchase them a temporary student membership (see above).

You must be 18 years old to have your own, stand alone FFC membership.

You can upgrade your membership by changing your membership type from a Single Club Access to an All Club Access or Premier membership or changing your All Club Access to a Premier.

When you want to change your membership type from a Premier to an All Club Access or Single Club Access option, this is considered a downgrade.

Members can add a spouse, partner or children ages 13 – 22 to their existing membership as an “add-on”. Please see the membership department for pricing. Enrollment fees apply when adding on secondary members.

Children under the age of 13 would need to join Kids’ Club to have access to Kids’ Club and family hours. There is no enrollment fee when adding children on at the time of new membership enrollment, but a monthly charge does apply. There may be a fee to add Kids’ Club at a later date. (Check with the membership department at your club.)

Currently, each new membership account receives two FitStart services. Anyone on an account can utilize the training sessions.

Personal training, Pilates training and nutrition counseling. The nutrition counseling session is 30 minutes, a personal training session is 60 minutes, and a Pilates training session is 50 minutes.

All Premier, Signature and Loop membership types receive complimentary West Loop pool access. All other single club members must upgrade to a Signature or Premier membership for access to the West Loop pool. Please see your membership department for questions or to upgrade.

No, they can add on and are not restricted to the new teen hours at this time.

Current members who joined before 1.1.24 are not currently subject to restricted hours, however, we cannot guarantee that will not change in the future. We can help prevent this from happening by controlling the teen traffic in the club and managing how they use the club.

The teen restrictions are currently in effect for new members only. Since they joined prior to 1.1.24 they still have access.

We have instituted a new teen hours policy to help protect the peak hours of the club. Although this does not affect you at this time, your friend joined after 1.1.24 and does not have the same access as you.

To view our Join FAQ page, click here!

Membership App

Yes, go to “MY ACCOUNT”, then “CHECK IN HISTORY”.

Go to ffc.com/account and select “Need an online member account or forgot your password?”

  1. Log into the app.
  2. Click “MY ACCOUNT”.
  3. Select “MAKE A PAYMENT”.
  4. Type in the amount you wish to pay below the “BALANCE SUMMARY”.
  5.  Select “SUBMIT”.
  6. Select which card you wish to use (the one on file or another card).
  7.  If you selected another card, you will be prompted to complete information on the screen, then select “PAY”.
  8. If you selected “CARD ON FILE” you will be asked to confirm the card. Then select “PAY”.

Yes, go to “MY ACCOUNT”, then “MAKE PAYMENT”. Type in the amount you wish to prepay and tap “SUBMIT”.

To change the default location in the FFC app, tap “Find More Locations” in the bottom right corner of the “Locations” on the home page of the app.

Spa Services

Spa services can be booked in club at the spa desk, in the FFC app under “BOOKINGS” or at ffc.com/spa.

Spa details can be found at ffc.com/spa.

You do not have to be a member. With any spa service, the client receives complimentary Kids’ Club access for up to two hours (only during Kids’ Club operating hours), access to 2 hours of free parking with ticket validation at the front desk, and access to the health club on the day of their appointment.

  • Signature Organic Massage Balm: organic virgin coconut oil, palm oil and lavender.
  • Signature Organic Unscented Oil: organic sunflower, golden Jojoba and extra virgin olive oil.

The Vitality Massage is a 90-minute massage that is a complete wellness experience. The massage treatment entails body exfoliation, a foot treatment, some hot stone massage and use of detoxifying oil.

The Signature Massage is a 75-minute customized massage treatment, incorporating various modalities, and a facial, scalp and neck massage for pain and stress relief.

Physical Therapy

Fitness Formula Clubs has partnered with RUSH Physical Therapy to offer on-site physical therapy services within 9 of our clubs. RUSH’s highly-trained clinical teams will design a specialized plan of care for you to maximize function and promote well-being in patients of all ages and abilities. FFC Old Town is the only location that does not have RUSH Physical Therapy.

Yes, RUSH understands the importance of an active lifestyle, which can be hindered by chronic pain or injury. Patients are encouraged to stop by any location within FFC for a complimentary injury screening.

Outdoor Pools

The three FFC clubs with an outdoor pool are FFC Elmhurst, FFC Park Ridge and FFC West Loop.

The Outdoor Pool Hours for each location can be found under the “Outdoor Pool Hours” section of each club’s webpage. Click below:

FFC Elmhurst

FFC Park Ridge

FFC West Loop