Before You Get To The Club
What are the target reopening dates for your clubs?
We have set target reopening dates as follows:
Wednesday, July 1: East Lakeview, Elmhurst, Gold Coast, Lincoln Park, Oak Park, Park Ridge, South Loop and West Loop
Monday, July 6: Old Town and Union Station
Friday, July 24: Lakeview
Please note: all members will have access to all clubs through August 31. Thank you!
Will there be different operating hours?
Yes, until we are able to increase the capacity number set by the city of Chicago and state of Illinois. Please check each club’s website page for the specific hours at ffc.com/club-locations/. Club hours will eventually be expanded over the course of time.
Do I have to wear a mask?
Suburban locations: Wearing masks while in the club/working out is encouraged but not required. Masks will be required upon entry, and must be worn at all times while moving around and about the club, and during any interactions with staff, including: while in elevators, checking into the club and during temperature screenings, while making purchases or checking in for services and other meetings with staff, and while making purchases at our local’84 cafes or Splash Bars. You may remove your mask while working out OR while outside when able to maintain a safe social distance. All FFC staff are required to wear a mask at all times.
City locations: Wearing masks while in the club/working out is required by the city of Chicago as well as upon entry and temperature checks. For locations that require access by elevator or elevator access within the club, please arrive at the building with a mask and wear the mask in the elevator. All FFC staff are required to wear a mask at all times.
Are there capacity limits?
Yes, we will be limiting the occupancy of each club based on state and local government guidelines. Once we’re open, we’ll have real-time capacity trackers at each club’s webpage – click here to find your club’s page. Should maximum occupancy be reached, access will be restricted to one in/one out.
Is there a limit to how many times I can come to the club?
Every member will be allowed one, 90-minute visit per day.
Is it safe to come to the club? How is the club being cleaned?
Safety is more important now than ever and will be paramount in garnering your confidence as we move forward. We have established new FitSafe guidelines to keep our staff and their families, our members and their families, and each of our surrounding communities as safe as possible. This framework has been established in conjunction with the Restore Illinois plans, most specifically, Phase IV. For detailed information regarding our new cleaning procedures, please visit ffc.com/safety.
Will group fitness classes be available?
Group fitness classes will resume at approximately 10 days after the clubs reopen. Advance reservations are required for all group fitness classes via the CLASSES section of the main FFC app. We will still be offering online classes as well – see the schedule at ffc.com/schedule.
Will I be able to work with my trainer?
Yes, personal training is available with safe social distancing protocols in place.
Will the pools, whirlpools, steam rooms and saunas be open?
Indoor and outdoor pools will be available for member use. Advance reservations are required for all indoor lap swimming via the BOOKING section of the main FFC app. Steam, sauna and whirlpool facilities will be decommissioned due to government requirements. Decisions on the reopening of these spaces will be made in the context of relevant government and health authority guidance and best practices.
Will I still be able to shower after my workout?
Yes, showers and access to the locker room will be available for member use. However, please note that certain lockers and sinks will be blocked off to maintain social distancing, and some amenities in the locker room have been removed for the time being. Complimentary sweat and shower towels will be available at the check-in desk.
Will the basketball courts be open?
Basketball courts will be decommissioned for competitive play. Basketballs will be kept at the front desk for check out for individual shoot arounds, in exchange for a member photo ID. Basketballs will be sanitized by staff after each use. Please keep in mind that courts may be repurposed from time to time for alternative uses.
Will the Spa be open?
The target reopening date for our spas have been announced. Please see this section of the FAQ for more details.
Will the Kids Club be open?
Kids Club will be available upon re-opening our clubs on a limited schedule at certain locations and will be phased in at others. Please check your club location specifically at ffc.com/club-locations. Advance reservations are required for all Kids Club use via the BOOKING section the main FFC app.
For which activities will I need to make reservations for in advance?
We will be using a reservation system via the main FFC app for the following activities: Kids Club and lap swimming (one person per lane) will be available in the BOOKING section of the app, and The Faction and group fitness classes will be available via the CLASSES section of the app. Reservations times will be available 24 hours in advance each day for lap swimming and Kids Club. For example, reservations will open for Wed, July 1 on Tues, June 30 for these activities.
While At The Club
Will I need to download the main FFC app?
Yes, the main FFC app will be used for touchless check in, and for making a Kids Club, lap swimming, and group fitness reservation. Go to ffc.com/app to find the download details. Please note you will still be able to check in with your membership card or key fob as the check in process is touchless.
Do I have to have my temperature checked before entering the club?
Yes, upon arrival, your temperature will be taken with a contactless temporal thermometer. If you have a temperature reading of 100.4 or above, or if you refuse to have your temperature taken, you will be asked to leave.
What happens if my temperature is over 100.4?
If your temperature reading is at 100.4 or above, you can wait for 5 minutes for a recheck or you can come back to the club another day. If at recheck, your temperature is normal, you can proceed into the club. If not, we will ask that you leave and seek medical attention.
What happens if I forget my member credentials?
We are requiring all members to provide their member credentials at check-in either via FFC app barcode or membership card. If you arrive at the club without credentials, we will direct you to one of our team members who can show you how to download and sign in to the FFC app for access.
Are towels available?
Complimentary sweat and shower towels will be available at the check-in desk. Eucalyptus towels will not be available at this time.
Can I use the water fountain to fill up my water bottle?
Yes, you will be able to refill water bottles at the water fountain bottle fillers.
What are the new cleaning procedures at the club?
We are asking all members and staff to abide by the FFC FitClean Guidelines: First, members will clean their equipment/areas used with disinfecting wipes or personal cleaning bottles, then FFC staff will provide a secondary cleaning and disinfection. Disinfecting wipes, personal cleaning bottles and hand sanitizer will be regularly placed throughout the club for member use. For a detailed list and more information about our new cleaning tools and technology, please visit ffc.com/safety.
What do I do if I see someone who is not cleaning their equipment or maintaining a safe social distance from other members?
Please inform FFC staff, and we will remind the member of the new policies.
Will you still be offering virtual classes if I am not comfortable coming back to the club yet?
Yes. We will continue to offer classes via Facebook Live for the time being, and so much more through our FFC On Demand app. Go to ffc.com/schedule for more details.
Will the local’84 cafes be open?
Yes, we will be serving smoothies and pre-packaged beverages and food items.
Are you accepting cash as a source of payment?
Cash is being accepted at certain FFC locations and at certain customer transaction desks.
Can I bring my own gym bag, weights and yoga mat to the club?
Yes, you will be allowed to bring a gym bag to the club. Do not bring your own weights or yoga mats. All personal items must be kept in a daily locker during your workout.
How will group fitness classes work? Do I have to make a reservation?
Yes, to allow for safe social distancing in our group fitness studios, members must make a reservation to attend a group fitness class. Group fitness classes in our Cook County locations will be capped at 10 participants beginning Friday, August 7 per the county guidelines. Reservations can be made via the “classes” section of the main FFC app or at ffc.com/account. You can register for a class up to 30 minutes in advance. Otherwise, you will be considered a walk-in.
How soon in advance can I register for class?
You will be able to register for a class 48 hours in advance.
Is there a limit on the number of classes I can sign up for/take in a week?
Please limit your group fitness classes to one per day. Thank you for understanding.
Where can I find the class schedule?
The class schedule can be found by location in the “classes” section of the main FFC app or at ffc.com/account.
I want to take a group fitness class, but I didn’t sign up ahead of time. Can I take class?
If there is space available in the class, walk-ins may be permitted. Please check in with the instructor to ensure there is enough space to safely accommodate a walk-in.
I made a reservation for a group fitness class but I’m running late. Will I be able to get into the class when I arrive?
Yes, but please know we grant entry to those on a wait-list/walk-ins once class begins, so you may risk losing your spot.
I made a reservation for a group fitness class but now I can’t attend. What should I do?
We ask that you cancel your reservation within the app as soon as you know you won’t be able to attend the class. This allows someone else to have the opportunity to take the class. Please be advised that as of September 1, 2020, if you do not cancel and do not show up to a class you have reserved, you may be assessed a $10 no-show fee.
Are heated classes still available?
At this time, 84 degrees is the max temperature in our heated Mind/Body studios.
Do I need to bring my own mat to classes now?
No, please do not bring your own mat. We will have clean mats available for use. We use a special sanitization technology called Matsana, which cleans the mats with UV-C light, destroying 99.99% of viruses and bacteria. For more details, visit ffc.com/cleaning-products.
Can I bring my backpack and items into class?
No, please use the locker room or cubbies (at clubs where it is feasible) to store your belongings during class.
Will aquatics classes be available?
There will not be aquatics classes during this phase of reopening. These classes will return at a later date. Please stay tuned.
Will you still be streaming classes on Facebook and FFC On Demand?
Yes, these classes will still continue for the time being. The schedule for our virtual classes can be found at ffc.com/schedule.
What are the target reopening dates for your spas?
We have set target spa reopening dates as follows:
Tuesday, July 28: East Lakeview, Elmhurst, Park Ridge, and South Loop
Monday, August 3: Gold Coast, Oak Park, West Loop
Tuesday, August 4: Lakeview
Monday, August 10: Lincoln Park, Union Station
Please note: Regardless of purchase location, Spa packages can be booked at any FFC location.
Do I have to wear a mask during my spa service?
All guests must wear a face mask as they arrive for their appointment as well as while in common spaces throughout the Spa. Face masks must be worn at all times for spa appointments.
For suburban locations: face masks are to be worn during all esthetic services with the following exceptions:
1. Face mask can be removed during a facial service.
2. Face mask can be removed during a facial waxing that requires removal of mask.
Are there any changes to your service menu?
At this time, our 90-minute Vitality Massage and Stone Massage are temporarily unavailable at all locations. Our 75-minute Signature Massage is now available to book, however, this massage will not include the focus on the face, neck and scalp. Facials and waxing are currently available at our Oak Park location. Ortanic Airbrush Tanning will not be available during this phase of reopening.
How do I book a spa service?
Spa services can be booked through the FFC app.
What is your cancellation policy?
To cancel your appointment, please call the club the day before your appointment prior to the club closing.
Where do I check in for my spa service?
Guests will check in for their spa appointment at the front desk of the club.
What questions am I asked before receiving a spa treatment?
All clients will be asked to fill out an intake form before their service that includes the following questions:
1. Have you had a fever of 100ºF or above, sore throat, cough or any other flu like symptoms in the last 24 hours?
2. Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19?
3. Have you traveled to a state with a high COVID infection rate within the last two weeks (state designated “hotspots”)?
Will I be offered a robe, slippers and water?
Robes, slippers and water will not be offered at this time.
Is my regular massage therapist returning?
Many of our massage therapists will be returning to FFC, however, your therapist may not be returning in the first phase of reopening. If you have a question about a specific therapist, please email Amy Leitl at firstname.lastname@example.org.
Did FFC bill me in April, May or June?
To be clear – your membership was put on freeze at no cost as of the day the clubs were temporarily closed. No new charges were added in April, May or June. As you have already paid March dues, you will receive a dues credit on your membership account for the period of March that the club was closed.
When did billing resume for July?
Regular monthly billing of membership dues and monthly program and services subscriptions (ie. locker rental, laundry service, Kids Club where it is available, as well as The Faction) resumed on Monday, July 6. Credits for the 2nd half of March, when the clubs were closed, were applied toward the July drafts.
Monthly Nutrition, EFT Personal and Pilates Training charges will not resume until August to give you the opportunity to redeem any unused sessions left over from March 2020.
Please note that any non-dues charges, meaning any house account charges, that were billed to your account in March, will be debited against a membership dues credit for the period of time from March 17 – March 31.
If your membership is through a third party (e.g. your employer) the same terms as above apply.
How were payments for in-club products and services handled while the club was closed?
For one-time events (e.g. indoor triathlon and specialty one-off classes), we will provide credits to impacted members for events that will not happen while the club is temporarily closed.
For recurring services that have already been processed (e.g. training sessions, group training and spa services) we will extend expiration dates to allow ample time to receive services once we open.
For recurring services that have not yet been processed, we will temporarily suspend recurring electronic fund transfers until your club opens.
Premier members: If you have not used your Premier service during the month of March, you will have the option to reinstate that service at a prorated cost upon the reopening of the club.
What about my previously purchased training sessions and FFC Bucks that I have earned?
All expiration dates have been pushed out 120 days from the day we open to allow you time to use the services and rewards you previously purchased. We will extend the expiration date of any unused packages, gift cards, and the Earn Your Enrollment Fee Back programs from the date prior to the club closure to their equivalent total days from their original expiration date.
Am I able to freeze or cancel my membership?
Please contact us via ffc.com/contact-us by September 15, 2020 to request instructions on how to freeze your account for October.
Normal freeze fees will apply. Please see our general FAQs for details.
The deadline to freeze or cancel your account for September has passed (August 20, 2020). If you wish to cancel, you must do so by September 15 to not be charged on October 1.
Why do you have shorter hours of operation?
In order to provide the safest environment for our members and staff, we are reducing our club hours to allow for increased cleaning time.
Can I bring a guest with me to the club?
At this time, we are limiting club access to members. If your guest is interested in becoming a member, we’d be happy to schedule a tour with one of our membership representatives.
When will certain amenities return (ie: Basketball Courts, Steam Rooms, Saunas, Whirlpools, etc)?
We are following all relevant government and health authority guidance as we reopen our clubs. As soon as it is safe to reincorporate certain amenities, we will make members aware. Thank you for your patience and understanding.