Reopening Frequently Asked Questions

Guidelines As Of 1/31/2021

Will there be capacity restrictions?

Yes, due to the State of Illinois Government mandate, capacity will be limited to 40% at each club location. Please check each club’s webpage at ffc.com/club-locations/ prior to visiting to see real-time capacity levels. Our clubs are large, and have had no capacity issues to date.

What about indoor group fitness classes?

Group fitness class sizes have expanded as of Saturday, January 23, 2021! Government guidelines limit class sizes, and reservations are required using the FFC app. For more information on our group fitness options, please visit ffc.com/group-fitness/.

Is the mask policy changing?

Face coverings must still be worn in all city and suburban locations, and must be worn at all times over the nose and mouth, in all club locations, including while engaged in individual exercise regardless of person or machine spacing.

Can I use the locker room now?

Yes! The locker rooms are open and available for use.

Before You Get To The Club

When did the clubs reopen?


Our clubs reopened based on the following schedule:
Wednesday, July 1: East Lakeview, Elmhurst, Gold Coast, Lincoln Park, Oak Park, Park Ridge, South Loop and West Loop Monday, July 6: Old Town and Union Station Friday, July 24: Lakeview

Will there be different operating hours?

Yes, until we are able to increase the capacity number set by the city of Chicago and state of Illinois. Please check each club’s website page for the specific hours at ffc.com/club-locations/. Club hours will eventually be expanded over the course of time.

Do I have to wear a mask?

Yes. Face coverings must be worn at all times, in all club locations, including while engaged in individual exercise regardless of person or machine spacing.

Are there capacity limits?


Yes, occupancy of each club is limited based on state and local government guidelines. Real-time capacity trackers can be found at each club’s webpage – click here to find your club’s page. Should maximum occupancy be reached, access will be restricted to one in/one out.

Is it safe to come to the club? How is the club being cleaned?


Safety is more important now than ever and will be paramount in garnering your confidence as we move forward. We have established new FitSafe guidelines to keep our staff and their families, our members and their families, and each of our surrounding communities as safe as possible. This framework has been established in conjunction with the Restore Illinois plans, most specifically, Phase IV. For detailed information regarding our new cleaning procedures, please visit ffc.com/safety.

Will group fitness classes be available?


Group fitness classes are BACK as of Wednesday, January 20, 2021! Government guidelines limit class sizes, and reservations are required using the FFC app. For more information on our group fitness options, please visit ffc.com/group-fitness/.

Will I be able to work with my trainer?


Yes, personal training is available with safe social distancing protocols in place.

Will I still be able to use the locker rooms?


Locker rooms are open and available for use.

Will the basketball courts be open?


Basketball courts are now be available for 5v5 pick-up games. Advanced registration is required in the main FFC app. Masks are required. Basketballs will be kept at the front desk for check out for individual shoot arounds, in exchange for a member photo ID. Basketballs will be sanitized by staff after each use. Please keep in mind that courts may be repurposed from time to time for alternative uses.

Will the Kids Club be open?


Kids Club will be available upon re-opening our clubs on a limited schedule at certain locations and will be phased in at others. Please check your club location specifically at ffc.com/club-locations. Advance reservations are required for all Kids Club use via the BOOKING section the main FFC app.

For which activities will I need to make reservations for in advance?


We will be using a reservation system via the main FFC app for the following activities: Kids Club, Basketball, whirlpool, sauna and lap swimming (one person per lane) will be available in the BOOKING section of the app. Reservations times will be available 24 hours in advance each day for lap swimming and Kids Club. For example, reservations will open for Wed, July 1 on Tues, June 30 for these activities.

While At The Club

Will I need to download the main FFC app?


Yes, the main FFC app will be used for touchless check in, and for making a Kids Club, lap swimming, and group fitness reservation. Go to ffc.com/app to find the download details. Please note you will still be able to check in with your membership card or key fob as the check in process is touchless.

Do I have to have my temperature checked before entering the club?


Yes, upon arrival, your temperature will be taken with a contactless temporal thermometer. If you have a temperature reading of 100.4 or above, or if you refuse to have your temperature taken, you will be asked to leave.

What happens if my temperature is over 100.4?


If your temperature reading is at 100.4 or above, you can wait for 5 minutes for a recheck or you can come back to the club another day. If at recheck, your temperature is normal, you can proceed into the club. If not, we will ask that you leave and seek medical attention.

What happens if I forget my member credentials?


We are requiring all members to provide their member credentials at check-in either via FFC app barcode or membership card. If you arrive at the club without credentials, we will direct you to one of our team members who can show you how to download and sign in to the FFC app for access.

Are towels available?


Complimentary towels will be available at the check-in desk. Eucalyptus towels will not be available at this time.

Can I use the water fountain to fill up my water bottle?


Yes, you will be able to refill water bottles at the water fountain bottle fillers.

What are the new cleaning procedures at the club?


We are asking all members and staff to abide by the FFC FitClean Guidelines: First, members will clean their equipment/areas used with disinfecting wipes or personal cleaning bottles, then FFC staff will provide a secondary cleaning and disinfection. Disinfecting wipes, personal cleaning bottles and hand sanitizer will be regularly placed throughout the club for member use. For a detailed list and more information about our new cleaning tools and technology, please visit ffc.com/safety.

What about ventilation within the facilities?


Chicago’s building code for mechanical ventilation in various commercial spaces is measured by minimum cubic feet per minute (CFM). Here are some common CFM code specs: Fitness Centers: 20; Retail, Restaurants & Bars: 7.5; Offices and Place of Worship: 5. FFC has at least 4 times the ventilation of offices and churches, and 2.7 times more than retail, bars and restaurants. Air vents at all club locations are monitored and cleaned monthly, and air filters for all HVAC units are monitored monthly and replaced every 90 days..

What do I do if I see someone who is not cleaning their equipment or maintaining a safe social distance from other members?


Please inform FFC staff, and we will remind the member of the new policies.

Will you still be offering virtual classes if I am not comfortable coming back to the club yet?


Yes. We will continue to offer classes via live streaming, and so much more through our FFC On Demand app. Go to our on demand webpage for more details.

Will the local’84 cafes be open?

Yes, we will be serving smoothies and pre-packaged beverages and food items.

Are you accepting cash as a source of payment?


Cash is being accepted at certain FFC locations and at certain customer transaction desks.

Can I bring my own gym bag, weights and yoga mat to the club?


Yes, you will be allowed to bring a gym bag to the club. Do not bring your own weights or yoga mats. All personal items must be kept in a daily locker during your workout.

Group Fitness

Are you offering indoor group fitness classes?

Group fitness classes are BACK as of Wednesday, January 20, 2021! Government guidelines limit class sizes, and reservations are required using the FFC app. For more information on our group fitness options, please visit ffc.com/group-fitness/.

How will group fitness classes work? Do I have to make a reservation?


Yes, to allow for safe social distancing in our group fitness studios, members must make a reservation to attend a group fitness class. Group fitness classes in our Cook County locations will be capped at 10 participants beginning Friday, August 7 per the county guidelines. Reservations can be made via the “classes” section of the main FFC app or at ffc.com/account. You can register for a class up to 30 minutes in advance. Otherwise, you will be considered a walk-in.

How soon in advance can I register for class?


You will be able to register for a class 48 hours in advance.

Is there a limit on the number of classes I can sign up for/take in a week?


Please limit your group fitness classes to one per day. Thank you for understanding.

Where can I find the class schedule?


The class schedule can be found by location in the “classes” section of the main FFC app or at ffc.com/account.

I want to take a group fitness class, but I didn’t sign up ahead of time. Can I take class?


If there is space available in the class, walk-ins may be permitted. Please check in with the instructor to ensure there is enough space to safely accommodate a walk-in.

I made a reservation for a group fitness class but I’m running late. Will I be able to get into the class when I arrive?


Yes, but please know we grant entry to those on a wait-list/walk-ins once class begins, so you may risk losing your spot.

I made a reservation for a group fitness class but now I can’t attend. What should I do?


We ask that you cancel your reservation within the app as soon as you know you won’t be able to attend the class. This allows someone else to have the opportunity to take the class. Please be advised that if you do not cancel and do not show up to a class you have reserved, you may be assessed a $20 no-show fee.

Are heated classes still available?


Yes, heater classes are now available.

Do I need to bring my own mat to classes now?


No, please do not bring your own mat. We will have clean mats available for use. We use a special sanitization technology called Matsana, which cleans the mats with UV-C light, destroying 99.99% of viruses and bacteria. For more details, visit ffc.com/cleaning-products.

Can I bring my backpack and items into class?


No, please use the locker room or cubbies (at clubs where it is feasible) to store your belongings during class.

Will you still be streaming classes at FFC On Demand?


Yes, these classes will still continue for the time being. The schedule for our virtual classes can be found at ffcondemand.com.

Spa

What are the target reopening dates for your spas?


We have set target spa reopening dates as follows: Tuesday, July 28: East Lakeview, Elmhurst, Park Ridge, and South Loop Monday, August 3: Gold Coast, Oak Park, West Loop Tuesday, August 4: Lakeview Monday, August 10: Lincoln Park, Union Station Please note: Regardless of purchase location, Spa packages can be booked at any FFC location.

Do I have to wear a mask during my spa service?


All guests must wear a face mask as they arrive for their appointment as well as while in common spaces throughout the Spa. Face masks must be worn at all times for spa appointments.

How do I book a spa service?


Spa services can be booked through the FFC app.

What is your cancellation policy?


To cancel your appointment, please call the club the day before your appointment prior to the club closing.

Where do I check in for my spa service?


Guests will check in for their spa appointment at the front desk of the club.

What questions am I asked before receiving a spa treatment?


All clients will be asked to fill out an intake form before their service that includes the following questions:
1. Have you had a fever of 100ºF or above, sore throat, cough or any other flu like symptoms in the last 24 hours?
2. Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19?
3. Have you traveled to a state with a high COVID infection rate within the last two weeks (state designated “hotspots”)?

Will I be offered a robe, slippers and water?


Robes, slippers and water will not be offered at this time.

Billing

Did FFC bill me in April, May or June?


To be clear – your membership was put on freeze at no cost as of the day the clubs were temporarily closed. No new charges were added in April, May or June. As you have already paid March dues, you will receive a dues credit on your membership account for the period of March that the club was closed.

When did billing resume for July?


Regular monthly billing of membership dues and monthly program and services subscriptions (ie. locker rental, laundry service, Kids Club where it is available, as well as The Faction) resumed on Monday, July 6. Credits for the 2nd half of March, when the clubs were closed, were applied toward the July drafts.
Monthly Nutrition, EFT Personal and Pilates Training charges will not resume until August to give you the opportunity to redeem any unused sessions left over from March 2020.
Please note that any non-dues charges, meaning any house account charges, that were billed to your account in March, will be debited against a membership dues credit for the period of time from March 17 – March 31.
If your membership is through a third party (e.g. your employer) the same terms as above apply.

How were payments for in-club products and services handled while the club was closed?


For one-time events (e.g. indoor triathlon and specialty one-off classes), we will provide credits to impacted members for events that will not happen while the club is temporarily closed.
For recurring services that have already been processed (e.g. training sessions, group training and spa services) we will extend expiration dates to allow ample time to receive services once we open.
For recurring services that have not yet been processed, we will temporarily suspend recurring electronic fund transfers until your club opens.
Premier members: If you have not used your Premier service during the month of March, you will have the option to reinstate that service at a prorated cost upon the reopening of the club.

What about my previously purchased training sessions and FFC Bucks that I have earned?


All expiration dates have been pushed out 120 days from the day we open to allow you time to use the services and rewards you previously purchased. We will extend the expiration date of any unused packages, gift cards, and the Earn Your Enrollment Fee Back programs from the date prior to the club closure to their equivalent total days from their original expiration date.

Am I able to freeze or cancel my membership?

Please contact us via our Contact webpage to request instructions on how to freeze your account.
Normal freeze fees will apply. Please see our general FAQs for details.