One of the most used and valued membership benefit are the group fitness classes. I would like to provide a shout out to one of my favorite instructors, David Bohn! He knows how to throw in a joke here and there during the workout session to help me forget how tired I am or better yet to work even harder. Also, during my last trimester of pregnancy he would come by me during class to modify the appropriate exercise for me. I really appreciate him and glad he is an instructor (I wish he taught everyday :)). One of the things I look at in attending a class is who is teaching and when I see him as the instructor I try to make it to one of his classes. Keep on doing what you’re doing David!! You rock!
I have been going to FFC since April 2015 and I have loved the concept of FFC where they focus on quality and results. I am currently training with Collin Cusack and he is a very dedicated trainer. He is extremely focused during all my sessions and ensures I do all the exercises in the correct form. I love my sessions with him and I would definitely recommend training with him.
Thanks Collin, you are the best.
I wanted to thank Jessica Frank, I appreciate all her efforts and guidance that she are puts into my workout sessions. When I joined FFC a month ago I was little worried and hesitated for my fitness as my case is not like any other normal case. However since I have started taking sessions from Jessica, I am feeling positive and energetic about fitness and all of this happened because of her help, support and patience. She describes various exercises to me which are really helpful. Also she has valuable suggestions related to diet are really useful.
Again I thank Jessica very much for all her work and I am looking forward to work with her for my fitness in future as she is the best trainer I have met till now.
I tell people all the time that Fitness Formula Clubs are easily the best fitness experience in Chicago. I’ve belonged to every club in the city over the last 25 years and as soon as I walked in to Gold Coast FF 11 years ago, I knew I’d found my Fitness home! Really friendly personnel too.
Thanks Sharon. Ryan is a huge asset to FFC. I have shared this with several people I know and would recommend him to be a trainer for virtually any age group, profile or ability.
Always clean (always the maintenance staff appear happy and it shows in the pride in their work). Great, friendly staff from the front desk to trainers . Equipment is in great condition (repairs are made very timely). Other members are friendly.
I always recommend FFC South Loop.
I joined based on customer service, cleanliness of the facility, and amenities. I’ve had nothing but a pleasant experience. Even the other members are friendly.
I’m very impressed with FFC as a whole. The cleanliness is the first thing I noticed coming in to the gym. Most national peer chain gyms look and smell like public bus stations and FFC lives up to the “health club” standard. Always impressed at the customer service and how problems are quickly fixed. I’ve had two problems which could have been completely mismanaged by FFC. Both were handle with great ease and speed. Could not be more impressed. Will definitely recommend the Halsted club.
Shout out also to Cole Cary as a Personal Trainer. I’ve enjoyed working with him for the past couple of months and enjoy his positive attitude and his ability to explain to his clients why certain work outs work. He’s an invaluable asset to the club, and I look forward to working with him in the future.
FFC is the first gym that I have belonged to which has really lived up to every marketing slogan I feel it has put out. The entire membership program was laid out clearly, even how I would go about cancelling my membership if and when I had to. The Halsted gym is immaculately clean and always organized. Not even a broken locker, which I feel like is unheard of seeing as most gym locker rooms look like a grenade went off and destroyed half the doors. But above all the staff is courteous, clearly has a teamwork spirit, and above all don’t pressure sell me into anything.
On two occasions FFC could have easily screwed me. One when my old trainer quit, which FFC communicated to me immediately upon his departure and Cole Cary reached out to me and ever since I built a great working relationship with Cole.
The second is when my credit for completing the 36 days was never fulfilled, to which Halsted immediately credited me without question.
FFC has thoroughly impressed me during my short membership stint with its customer service and community like feel. I would highly recommend it to anyone.
I love FFC! Great place to workout, clean, plenty of machines to use. I’ve never had to wait for equipment. Friendly staff, since I joined this summer my husband joined a few months later. We’re very happy with FFC!
Great amenities – facility is kept very clean and I love the steam room and eucalyptus towels and other nice details in the changing rooms. Lockers are clean and the classes are great! Also I like that you can go to many different location. The price is worth these additional amenities to me.
I have belonged to several gyms in various states across the country. FFC is by far the best-equipped, best-staffed, and most “bang for your buck” than any of them. The people who work at the club, from the trainers to the locker room attendants, are a pleasure to be around.
First of all, Employees,Employees,Employees!!! Thats what makes this out of all the FFC clubs, in my experience has been so excellent I wouldn’t even consider another club even if it was cheaper and right next door. Everyone is family to me and i actually look forward to working out and I HATE working out. Great job Jeff and all…. Annie Doppes
Great classes are offered at a variety of times
I’m just getting back into working out after having my first baby.
I was super nervous to use child care but my friends (who also belong to FFC south loop) assured me that FFC childcare is wonderful and it is. Which is a huge thing for a new mom.
I had my daughter’s first birthday party at the Lincoln Park location yesterday. I just wanted to drop a note and say how amazing everything was. Nneka was our point of contact throughout the planning process and my family and I could not have been more impressed with how she handled everything. All emails were answered very quickly (even ones sent on nights and weekends, or when she wasn’t in the office). In addition, the flexibility and willingness to help was much appreciated. It can be stressful coordinating a birthday party, but Nneka made the process so much easier. On the day of the party, Nneka was there setting up first thing in the morning and throughout the party she made sure everything ran smoothly (even coordinating thoughtful touches like playing music from her phone while we waited on our own music and finding an ice bucket for people to use after I realized I forgot to bring one). The breakdown process was also a breeze as Nneka handled that for us as well. The day couldn’t have been any better and a large part of that was due to Nneka and the rest of the FFC staff. Thank you very much for a great party!
I’ve been wanting to share feedback about Lindy for quite some time. She is absolutely fabulous and a jewel to the FFC South Loop. I’ve been taking her class for not quite a year and she continues to be one of the highlights of it. I’ve definitely felt myself become more confident in class which, in turn, influences how I feel in everyday life. She is so talented, silly, smart, just fantastic. I can’t praise her enough! Please keep her on staff forever! 🙂
Just want to give positive feedback. Felicia recently filled in as Yoga instructor at a 7 am class at Union Station. It was the best yoga class I’ve ever had at FFC. Great mix of challenge and instruction. It would be great to have her on the regular rotation.
I wanted to take a few minutes of my time to express my satisfaction at Union Station FFC thus far. Every single person on your team from sales to trainers to maintenance to housekeeping has provided nothing but exceptional customer service; I cannot recall a time when I did not. Your sincere, friendly and welcoming staff is one of the biggest reasons why I enjoy coming to your location. To name a few: Mike Gorrell, Martha and Elizabeth; their warm and inviting personality definitely make members feel welcomed and wanted especially on days when you just don’t want to go to the gym.
In addition, I feel very lucky to have found Devin. His passion and knowledge for fitness inspired me to become a better version of myself. He created a program for me to follow and within two months I was able to see significant results with his training. I admire his professionalism and attentiveness. Whenever I have questions he is readily available. The money spent on personal training with Devin is definitely a worthwhile investment!
I have been a member of LifeTime Fitness, LA Fitness and XSport for a combined total of 15 years and have to say that FFC is the best gym around in the Chicagoland area! You have a phenomenal team and they are truly a valuable asset to the company. Many thanks to you and your team for the excellent service provided at Union Station FFC. Keep up the awesome work!
This email is actually a few weeks overdue and I wanted to make sure to rectify my error.
Several weeks ago, after being at the Gold Coast location since April 11th (when I “officially” started my workouts as part of the Northwestern Cardiac Rehabilitation program), I almost immediately encountered Dwayne. He is one of your staff members that appears to help with tasks around the club (cleaning, assisting in the locker room and so on). He’s just been such a great guy.
Specifically, he represented the the chain with enthusiasm and lots of information that led me to realize that you had a few conveniently located gyms that I might care to use. He also impressed me with his hard work and diligence to getting things done. Such a wonderful presence to see around the gym. It really impressed me that he had so much great knowledge of the clubs and information that was truly appreciated.
There was also a wonderful individual named “Rayna” who was just a ray of sunshine (no pun intended, honesty 🙂 ). She had a warm and genuine greeting when she was in the gym/accessories area. She really just stood out from your average staff member. I do have to say that I have not encountered her since then and truly hope she is still with your group of clubs. She is definitely someone worth investing in and nurturing in this area of working with and engaging customers.
Last, but certainly not least, the club manager – Barbara. She’s been such a positive force in all that she does. I love her energy and commitment to providing the best experience possible to all club members. It really is a treat to see her and to have a chance to experience her welcoming presence and sparkle. She definitely seems to set the tone for how to treat club members. The art of customer service is not lost on her and the two wonderful folks I named above.
Shell Neal. I am sure you realize how awesome her energy and presence is and that’s why she is in the role she is. She signed me up for phase 3 and was just such an incredibly cool force and a wonderful ambassador for the club.
There is a gentlemen that I see often at the front desk. He’s got dark hair (blackish) and wears a goatee. I am going to get his name tomorrow. I have seen him quite a bit over the last few months and ALWAYS a great smile and welcoming energy. I feel badly that I did not get his name but will pass that on. Truly a nice guy to have at the front desk.
I specifically asked to receive the details of the person that I could send this email to and that is how I ended up with your email address, Larry. I am a Quality Analyst for the company I work for (in the area of CS). It is not only a passion of mine but I truly appreciate when I am treated with such care and appreciation (as a customer). These are things that seem to be getting lost in our day and age, I am afraid. However, these staff members are wonderful and should be acknowledged for exhibiting great customer care that defies my overall impressions of this general trend I noted!
Larry, I have worked out at quite a few other clubs in my time and these folks are the first group to ever inspire me to want to write a letter/email like this. Truly a good group of folks. They should be recognized for the great job they do in making people feel appreciated at FFC GC.
I just wanted to give kudos to trainer Joe Dankowski. Yesterday when I was completing a squat, I immediately felt like I had pulled my hamstring muscle in my right leg. I was so afraid that I hurt myself and that I would be out of commission from working out, which would be the worst thing for me. I asked Joe (who I’ve worked out with in the past) what kind of stretching exercises I could do to work my right leg. He took the time to explain and demonstrate the stretch that would help me with the pulled hamstring. He did this even though he was waiting on his client (thankfully that client was running late).
More importantly than demonstrating the stretch, he took the time to “calm” me down. I’ve been on a weight loss journey for the last 2 years and have lost 120lbs thus far. So the thought of not being able to work out, really frightened me and caused me to panic. Joe knows this about me and he was very calming, reassuring and kind. Just what I needed. So thanks Joe for taking the time to talk with me and to reassure me.
P.S. I’m totally fine and was back on the elliptical this morning.
So often times we experience a member’s not-so-pleasant experience to perhaps improve or change a certain aspect of our operations. It’s always a pleasure when one provides us with a thoughtful, positive statement – one that I wanted to share with you all….
Little background…. I hired Gume’ Diaz as our housekeeper full-time in 2010. I’m not sure how long he has with us as he’s approaching in his mid 60’s – retirement may be nearby? His eyes are very weak, glaucoma in both and recent surgery. He is one determined human being and I admire his strength (his relatives have lived to well over 100 years old). Great human being and committed employee.
He doesn’t travel well due to his current situation so unfortunately is not up to the task to sub at other clubs.
It’s nice to hear a positive thought… thanks for reading.. 🙂
My membership means so much, and more than just losing weight. The staff here in Oak Park are exceptional. Guillermo Moreno who has been my trainer for almost 5 months is the most positive person and really pushes me to my limits. And because of that I’ve lost 40 lbs in about 4 and a half months. I’ve gained friends here, and I’ve gained my confidence back. Thanks to all at Oak Park FFC. You guys are the best!!
I wanted to share a bit about my experience at the South Loop location. Before joining this club, I had visited many gyms in the area but felt that the FFC South Loop was the best choice for me. From the start, Mikey was the best person to get me signed up. He did his best to keep up with me and my chaotic schedule. He was personable and felt that he was genuine. It was not a gimmick and there was nothing to sell other than customer service (which I loved).
At the time, I was one of those “I don’t own sneakers…what is that machine?!? I don’t run.” type of girls. I was terrified about working out and had borrowed a pair of sneakers from roommate because I never owned my own. Through Mikey, I was truly blessed to meet Marcus and Josh-(trainers). I cannot express how much of life changing experience training was because of them. Initially, I was 170 pounds (I weighed as much as my dad). I was embarrassed and did not feel at my best self. I was 28 years old–huffing and puffing to make it to the CTA each day to get to work. I would struggle up “the stairs of death” at the Harrison CTA Red Line. I would skip over meals and not make an effort to try to workout on my own. I was very tired of that life but since meeting Josh and all the other staff–I can say that I feel at my best (even when I occasionally slack off). Working out and staying fit by eating healthy and keeping active is a MAIN part of my life because of the people at this gym.
I am now at the point where I have to leave FFC because I am moving out of state, but I had to share my personal experience. I also now own two pairs of sneakers that are my own. I also have lost 15-20 pounds since I first joined as a member. Though these feats may be minor–they matter because of the impact of your staff. Thank you FFC South Loop. I appreciate all you have done for me and will continue to take it along with me for life.
The club in Oak Park had a ton of fantastic amenities, the trainers are very personable, and there was a variety of equipment for any type of workout regiment that I would choose. In addition, the FFC service in general is top quality out of all the gyms I’ve been to, and though it’s not the cheapest membership it’s certainly a fantastic value for what you pay for. And finally, promotions are pretty decent. I signed up last June and received six free consultations with Josh Carson, who is a personable, knowledgable trainer and is clearly very popular with customers. My only complaint about working with him was that he’s so good it’s hard to schedule with him! But that’s a great problem to have. In the time I was with FFC I also was offered spa visits, more consultations, a visit with a dietician, and deals on swim classes. Keep running them!
It is with heavy regret that I must cancel my membership, and I would continue to recommend FFC to anyone in the area who needs to find a gym. In addition if I move back into the area, I will definitely reconsider joining FFC again.
I just wanted to take this opportunity to acknowledge Ilana, Carla, and Jack for their stellar service in supporting my ongoing fitness goals.
I’m not one for Facebook and other social media postings, as I feel a letter of acknowledgement is much more professional and purposeful.
As a regional manager in the retail industry, I am well versed on what superior guest service should look, sound, and feel like, and these three individuals truly embody that vision.
I’ve recently surpassed my third year as a member of FFC East Lakeview, and I am truly impressed with the level of service the club provides.
I like FFC’s holistic approach to fitness and well-being, and it’s incredibly convenient that I can obtain multiple fitness services in one building.
For this, I am truly grateful.
I’ve been involved with personal training since my first day at the gym, and Jack is now the fourth personal trainer I’ve worked under.
I’ve only worked with Jack for a little over a month, but his passion, professionalism and integrity for his work is unsurpassed in the industry.
His communication is top notch, and I have every confidence he will continue to drive ongoing results.
I’ve also had the pleasure of working with Carla for almost a year, and her support and knowledge has been equally instrumental in achieving a new level of weight loss.
With Carla’s mentorship and enthusiasm, I have lost almost 20 lbs. in the last year, and I have gained so much insight into portion size and nutritional content.
Eating healthy is no longer a chore – it’s a pleasure.
Lastly, I made the decision to add Pilates into the mix this year, and so began my journey with Ilana.
I’ve wanted to try Pilates for many years, but it was Ilana’s excitement and infectious spirit that made me take my first step into the studio.
Pilates has dramatically elevated my flexibility, breathing, alignment, and control of my core, and Ilana’s instruction and encouragement are the driving force behind these results.
Most importantly, Ilana, Carla, and Jack are more than an instructor, nutritionist, and trainer – they are people I call friends.
The personal attention and care they invest in their respective craft is remarkable and definitely worthy of acknowledgement.
I know every industry is different in how they approach employee recognition, but it behooves me to let you know that you have three stellar professionals on your team.
Through their combined service, I am in the best physical condition ever at 40 years of age. (I know, I know………I don’t look a day over 30. J)
Jason – thank you for being responsive and open to my communication.
I appreciate your time and look forward to many more years of membership at FFC.
All my best
I am so excited for being a member of the South Loop FFC.
I joined the Pilates mat class with Linda with hesitation and it literally changed my life!
Linda is reading your body, and she knows how to get the best of you. Even though I joined the class disappointed and in a bad shape, she inspired me and helped me to achieve my goals. And be healthier. She is amazing! She is that important to us that when with my husband bought a house, we chose the neighborhood of South Loop in order to be flexible for Linda’s classes.
In customer-service businesses like yours, it’s all too often that customers go out of their way to make note of the negative.
I’m writing for the opposite reason. I want you to know how thoroughly impressed my wife Lisa and I are with your facility, your team, and in particular, one young Personal Trainer Mr. Jack Bauer.
Lisa and I are of the age and physical condition where we were truly concerned about our health and knew that we had to do something while there’s still time. We cannot tell you how intimidated and out-of-place we felt walking into a gym to sign up on May 10th.
We’re not in a strong financial position at the moment and it meant a lot to us that you and Zeke were able to offer us the 21-Day Weight Loss Challenge program at no charge on the front end. We’re particularly grateful for the limited complimentary Personal Trainer services that came with our membership.
Jack Bauer got us off to a welcoming and great start. Jack immediately made us feel comfortable and like we knew we’d made a fantastic decision. We were inspired by Jack’s own story of weight loss. With his genuine concern and encouragement, we decided right then and there that we can do this. Lisa and I are doing this as a team. A little over a month in, we’ve both dropped about 15 pounds and are on the path to where we know we can be.
Lisa and I will never forget Jack’s words on our first meeting, May 11th. “You can definitely do this. The transformation begins!” Jack was right. We can do this. It’s happening right now. And it will change our lives.
You have an awesome employee in Jack Bauer, Jason, and we want you to know how profoundly he’s impacted the lives of two people who seriously needed some help and encouragement.
From Jack Bauer, to Zeke Sprague, to the smiling faces who greet us at the front desk, to the guy with the beard and the heavy black glasses who works tirelessly to keep the place in great shape, you have a team to be truly proud of. We’re grateful for all that they do.
Lisa’s an international flight attendant and sees people going out of their way to point out the negative every time she goes to work.
We want to say something completely different: Thank you!
The staff at FFC Gold Coast has become my family over the last 9-10 years. Every person I have met throughout the years has been trained to provide great customer service, is educated, and has a passion for fitness and proper nutrition. I can’t say enough about Larry, the General Manager, as well. Having him as a leader provides the support and focus that all employees need. The members feel this.
I love my Pilates with Linda and the education and support she gives me. I love my training with Trainer Ben Timmis and his patience, vast knowledge, and attention to detail. The front desk staff is very friendly. The locker rooms are very clean, although high powered hand dryers would be a nice improvement. More hand wash or wipe stations throughout the gym floor would be nice as well. Overall, it is my experience with my two instructors that will keep me coming back and recommending the club. I am in recovery and a trauma survivor; Linda and Ben could not be more in tune with the mind-body connection. They are instrumental in my progress in the living of my own life.
Mr. Duncan and his colleagues run an excellent program in all ways. Above all, they listen and do a very good job of meeting the needs of the members. I have had the pleasure of being an FFC member for the past several years. With only rare exceptions have my needs not been met or exceeded. The only sadness I have is that there are tooooo few step aerobics classes but that type of exercise hasn’t been “trendy” for more than two decades and is not easy to learn to do well. FFC is very lucky to have both Lois Miller and Bianca Berger and, now, Heather Hamilton as teachers of this athletic dance form.
A friend recommended me to the gym and I would kindly do the same for another. The gym is so well maintained and the locker rooms are always impeccable. The staff is so friendly and the trainers are great as well.
I enjoy FFC East Lakeview because there are always available lanes to swim in every time I go. I also belong to the LVAC; however, I will be cancelling my membership because I always have to share a lane and I have been hit several times while trying to swim there.
Clean & well maintained machines (and plenty of them), friendly/knowledgeable/helpful staff, great locker rooms, location, hours — all fantastic
My name is Kevin and I absolutely love this gym. I have never been happier at a gym before. The staff up front is great, the trainers are super friendly and knowledgeable and the membership staff goes above and beyond for the members. I have told many friends about this gym but words can not truly express how happy I am to be a member. I used to go to X Sport on State and 9th and I hated life but now I am back at 5/7 days a week at the gym and working harder then ever. Thank you!
I am writing to share about a portion of my personal training session tonight with Igor Melnik that stood out to me and made me realize what a great gym I belong to. A gym with excellent staff and trainers who go above and beyond in their daily tasks. I have been training Igor for almost a year now. We were on the last circuit of the evening and all 7 exercises were in reps of 49. I questioned Igor on why he chose 49 instead of 50 to make it an even amount. Igor responded with “This is a dedication circuit for the 49 victims that lost their lives in Orlando.” It was a small act implemented into his clients workout to pause and honor those victims in a unique way. It made me realize and do those 7 exercises not only for myself, but for those 49 individuals and their families. Let me tell you, those 49 reps of each exercise were the best I have ever done of certain ones. It was a great way to end tonight’s workout. FFCs staff is truly does go above and beyond for not only their clients, but for the community. Thank you.
I want to commend the ladies that work in the locker rooms and cleaning the machines… front lobby etc.
Everytime I go, they are hard at work and very friendly and welcoming….Every time I have needed assistance with anything in the showers.. or even when I absentmindedly forget which locker I used that day, they are more than happy to help me. At Union Station I have encountered nothing but diligent and kind service from the three ladies.
I loved everything about this club. Barrett has always been helpful anytime I’ve ever asked anything of him.
Jeff is awesome and always says hello any time i’m there.
The volleyball league has grown from nothing to a great league with Michele’s leadership.
I’m pretty sure Tanya gives the best massages in the world, but I’m not entirely sure… it’s pretty close.
Tyrus is by far the best trainer i’ve ever come across.
I’ll definitely miss everything about this gym, and I’m sad to leave.
I have been training with Angelina for about six weeks. She is a great personal trainer – very knowledgeable and fun. The front staff are very professional and friendly. I like that the gym is always clean and the equipment is always in good working condition. It is an excellent facility with very good staff.
Staff is always professional, everybody at the desk always says hello ” how are you doing, enjoy your workout” making you feel welcomed into the club, and when you walk out after your workout desk staff try to make a point to say goodbye to you when you walk out. You might think this is so small but it really makes a big difference, making you glad you came.
Super clean facility which is extremely important to me. Friendly courteous staff. Equipment is up to date, latest machines. Great location, views of downtown. Guests are respectful as well, dedicated to working out VS socializing as I have seen in other gyms.