Core Values

Fitness Formula Clubs is “Where Membership Means Something.” To ensure this statement is the driving force behind every decision made at FFC, our Clubs operate under an enduring set of 5 Core Values.

Improvement

We are committed to new and innovative ways to serve our members in order to enhance the value of membership.

• Ongoing renovation and improvements at FFC Lincoln Park – see ffc.com/lincolnpark/renovation-update for full details.
• Planned expansion and renovation at FFC West Loop, estimated completion, early 2011 – see ffc.com/westloop for full details.
• Members and employees are surveyed on a regular basis for their input and opinions on a variety of subjects.
• ffc.com was relaunched in early 2010, with more functionality and features than ever before, and is updated on a daily basis to make it the leading website in the industry.

Safety

We are committed to providing safe equipment, well-maintained and supervised facilities, and privacy through training and programming.

• Our fitness staff is required to be CPR-certified, and all locations keep AEDs (Automated External Defibrillator) that are tested on a regular basis.
• Our equipment is well-maintained, and if not working correctly, is turned off, labeled and repaired promptly.
• All member and employee records are kept completely confidential – we don’t sell or share your information with a third party – ever!

Friendliness

We are committed to creating a fun, friendly and motivating environment where members can make positive lifestyle changes.

• FFC hosts regular member appreciation events, free guest days and unique social events. Our Clubs are your “Third Place”.
• Our Clubs are welcoming and warm, and FFC strives to keep each Club’s environment community-focused and inclusive.
• We actively participate in social media, and continue to keep our Facebook, Twitter and Foursquare posts and activities informative, educational and positive.

Superior Service

We are committed to listening, understanding and responding to the interests and needs of our members.

• We want to hear from you! Tell us what Membership means to you at ffc.com/what-does-membership-mean-to-you or, tell us if an employee is doing an exemplary job at ffc.com/members.
• All employees receive thorough customer service training, and taught specific procedures for handling almost any issue.
• All General Managers are fully engaged at their Clubs, often handling member requests and issue first-hand.

Integrity

We will conduct our business with honesty and treat all staff, members and guests with respect.

• We strive every day to do what we say we’re going to do, when we said we were going to do it.
• We strive to be an open, transparent organization in order to earn and return our members’ respect, trust and loyalty.
• Treat others as you would want to be treated, is the driving force in our employee, member and guest relations.